NEED
A company in the industrial sector managed hundreds of orders from its international customers on a daily basis.
The problem? Each customer sent orders in different formats (XML, CSV, JSON…), through various channels, resulting in a fragmented, poorly controlled process that was often prone to manual errors.
The consequence was clear: long lead times, risk of errors, and limited transparency toward customers.
The need was to create a structured process capable of receiving, validating, and standardizing orders centrally, minimizing anomalies and making communication smoother.
SOLUTION REALIZED
We designed and developed a cloud-based B2B platform capable of completely transforming the order cycle:
- Automatic and structured order reception, regardless of format or delivery channel;
- Immediate validation of information, with cross-checks on product and customer master data;
- Dashboard for customer service, allowing verification, correction, or rejection of anomalous orders before sending them to the company ERP;
- Clear and traceable workflows, with statuses (New, In Working, Refused, Approved) that simplify internal management;
- Document storage and traceability, ensuring every order is always monitorable and accessible;